Privacy Policy
Privacy Policy (as of November 2025)
Protecting your personal data is of the utmost importance to IHK-Exportakademie GmbH, Jägerstr. 30, 70174 Stuttgart (responsible for processing your data in accordance with Art. 4 (7) of the EU General Data Protection Regulation (“GDPR”)). IHK-Exportakademie GmbH is subject to the provisions of the GDPR. We would like to inform you about which personal data we process and for what purposes.
Information about our online service / personal data
This website is operated by IHK-Exportakademie GmbH. Here we inform you about the nature, scope, and purpose of processing personal data. Our website allows you to input the following personal data to get in touch with us:
- Data for proper salutation, e.g., title and form of address
- Personal data, e.g., first and last name
- Address information, e.g., street, postal code, and city
- Contact details, e.g., phone number, fax number, or email address
- Additional information, e.g., company
- Topic interests, e.g., newsletter
- If you register in the customs service provider database, you consent to us publishing the data you provide (company name, company profile, address, service offerings, phone, fax, email, link to homepage) on this website
- We use “B2Match” for selected events. Some events are organized with other partners to offer targeted business networking. For details on B2Match’s data processing, please refer to their privacy policy. If you register with “B2Match”, you consent to us transmitting the data you entered (company name, company profile, address, service offerings, phone, fax, email, link to homepage) to the respective event organizer for processing meeting requests and promoting similar offerings.
For the (joint) execution of seminars, delegation trips and/or trade fair participations, your data may be shared with:
- if applicable, the respective chamber of commerce or foreign chamber of commerce
- if applicable, domestic and foreign ministries
- if applicable, domestic and international cooperation partners
- if applicable, German foreign missions (embassy, consulate general)
- if applicable, private companies to be visited or with whom meetings are scheduled
- if applicable, hotels and transportation companies
- if applicable, chambers of commerce in Baden-Württemberg
- if applicable, insurance companies
We process and store your personal data as long as necessary to fulfill contractual obligations. We process personal data only if you voluntarily provide it or if it is publicly accessible (e.g., public directories such as trade fair exhibitor lists or publicly accessible member directories of industry associations). These data usually include contact and address information, contract data, and data needed for organizing seminars (e.g., food intolerances), which you provide to us. Providing information on food intolerances helps us coordinate meals at partner restaurants. If storage is no longer necessary, the data will be regularly deleted unless legal or tax-related retention periods prevent this. The retention periods specified by law are a maximum of 10 years.
Your data is processed based on Art. 6 (1)(b) GDPR. Data transfers to third countries without adequate data protection levels are based on your consent under Art. 6 (1)(a) GDPR.
Marketing
If you have already participated in an event (seminar, delegation trip, etc.) organized by IHK-Exportakademie GmbH, we reserve the right to contact you about future events organized by us, based on a legitimate interest pursuant to Art. 6 (1)(f) GDPR, unless you have revoked your consent to receiving such communications. In our balancing of interests under Art. 13 (1)(d), we consider whether such events may be relevant to your professional role (e.g., as an export control officer).
Transfer of Personal Data to Third Countries
For trips to third countries, the transfer of your personal data to such countries is planned. An adequate level of data protection exists only if corresponding EU Commission decisions are in place. Otherwise, there may be an increased risk that you cannot exercise your data protection rights or defend against unauthorized disclosure and processing. Furthermore, German supervisory authorities may not be able to investigate or address complaints.
Cookie Notice
Our website uses cookies to offer a comfortable and feature-rich online service and verify your authorization to access services. Cookies are text files that store information to recognize repeat visitors during their website session. They are stored on your computer’s hard drive and cause no harm.
Cookies on our website contain personal data. They eliminate the need to re-enter information, facilitate the transfer of specific content, and help us identify particularly popular sections of our website, enabling us to continually improve its structure and content.
You can disable the acceptance of cookies in your browser (see below). However, we cannot guarantee that all features of our site will be available in that case.
Essential Cookies
These cookies are essential for the basic operation of our website. They enable important functions such as navigation, secure connections and proper page layout. Essential cookies also ensure the security of the website and protection against fraud attempts. These cookies cannot be disabled, as the website would not function properly without them.
| Name | Provider | Purpose | Duration | Type |
| pll_language | Polylang | Language Settings | 365 days | HTTP Cookie |
| real_cookie_banner* | IHK-Exportakademie | Identifier for Consent | 365 days | HTTP Cookie |
| real_cookie_banner*-tcf | IHK-Exportakademie | TCF-Consent | 365 days | HTTP Cookie |
| real_cookie_banner*-gcm | IHK-Exportakademie | Google Consent Mode | 365 days | HTTP Cookie |
| real_cookie_banner-test | IHK-Exportakademie | HTTP functionality | 365 days | HTTP Cookie |
| real_cookie_banner* | IHK-Exportakademie | Identifier for Consent | Local Storage | |
| real_cookie_banner*-tcf | IHK-Exportakademie | TCF-Consent | Local Storage | |
| real_cookie_banner*-gcm | IHK-Exportakademie | Google Consent Mode | Local Storage | |
| Real_cookie_banner_consent | IHK-Exportakademie | Local caching of selection in cookie banner | Local Storage | |
| * | IHK-Exportakademie | Webshop-usage | Session | HTTP Cookie |
| * | IHK-Exportakademie | Webshop-usage | Session | HTTP Cookie |
| _cflb | hcaptcha | Integration of captcha | 1 hour | HTTP Cookie |
| _cflb | hcaptcha | Integration of captcha | 1 hour | HTTP Cookie |
Functional Cookies
These cookies are necessary for the web shop to function properly. They contain the settings you have made for yourself in the shop, such as language, currency, login session (to remain logged in between page changes), and privacy settings.
| Name | Provider | Purpose | Duration | Type |
| * | Partnering in Business | Showing content | Session | HTTP Cookie |
| wpEmojiSettingsSupports | IHK-Exportakademie | Emoji-Set | Session | Session Storage |
| SIDCC | google.com | Google Maps security functions | 365 days | HTTP Cookie |
| SOCS | google.com | Google Maps cookie preferences | 13 months | HTTP Cookie |
| _Secure_ENID | google.com | Google Maps browser identification | 13 months | HTTP Cookie |
| SID | google.com | Google Maps authentication | 13 months | HTTP Cookie |
| _Secure_3PAPISID | google.com | Google Maps API access | 13 months | HTTP Cookie |
| HSID | google.com | Google Maps security | 13 months | HTTP Cookie |
| _Secure_3PSID | google.com | Google Maps services | 13 months | HTTP Cookie |
| _Secure_1PSID | google.com | Google Maps login | 13 months | HTTP Cookie |
| 1P_JAR | google.com | Google Maps functionality | 30 days | HTTP Cookie |
| APISID | google.com | Google Maps API services | 13 months | HTTP Cookie |
| SAPISID | google.com | Google Maps secure API access | 13 months | HTTP Cookie |
| ANID | google.com | Google Maps user identification | 6 months | HTTP Cookie |
| CONSENT | google.com | Google Maps consent management | 13 months | HTTP Cookie |
| NID | google.com | Google Maps preferences | 6 months | HTTP Cookie |
| AEC | google.com | Google Maps abuse protection | 6 months | HTTP Cookie |
| _c;;i | https://www.google.com | Google Maps local settings | Local Storage | |
| LH;;s-* | https://www.google.com | Google Maps session data | Local Storage | |
| sb_wiz.zpc.gws-wiz. | https://www.google.com | Google Maps tracking preferences | Local Storage | |
| sb_wiz.ueh | https://www.google.com | Google Maps advertising preferences | Local Storage |
Analytics and Statistics Cookies
These cookies collect statistics about visits to our shop, such as which items are clicked on and purchased. This analysis helps us tailor our product range to customer preferences.
| Name | Provider | Purpose | Duration | Type |
| _ga | ihk-exportakademie.de | General user behaviour | 24 months | HTTP Cookie |
| _ga_* | ihk-exportakademie.de | Analysis of user behaviour | 24 months | HTTP Cookie |
Marketing and Re-Targeting Cookies
These cookies are usually set by our marketing and advertising partners. They can be used to create a profile of your interests to show you relevant advertising (targeted ads). If you reject these cookies, ads will not be tailored to your interests.
| Name | Provider | Purpose | Duration | Type |
| 1p_JAR | google.com | Website analytics and conversion measurement | 1 months | HTTP Cookie |
| CONSENT | google.com | Cookie consent management and preferences | 18 years | HTTP Cookie |
| test_cookie | doubleclick.net | Testing cookie functionality and browser support | 1 day | HTTP Cookie |
| IDE | doubleclick.net | Advertising targeting and frequency capping | 1 year | HTTP Cookie |
| _gcl_au | ihk-exportakademie.de | Google Ads conversion tracking | 3 months | HTTP Cookie |
Purpose of Data Processing
The mentioned personal data is processed exclusively for the following purposes:
- Website
- Events
- Marketing
- Business relationships
- Application processes
- Contact with our teams
- Newsletter subscription
- Enabling our service offerings and necessary communication with you (e.g., booking an event, participation in a trip/trade fair)
- Registration in the export app and use of its content/functions (e.g., surveys, meeting scheduler)
- Registration in the customs service provider database
- Registration in the matching tool
- Handling your inquiry
Technical Data We Collect
When you use our website, the web server automatically records and analyzes technical access data. IHK-Exportakademie’s data is hosted by GBC Internet Service Center GmbH, Steingrüble 9, 72336 Balingen and plus-IT GmbH, Dr.-August-Einsele-Ring 20, 82418 Murnau am Staffelsee.
Third-Party Services
Our website integrates content, services, and features from third parties (e.g., newsletter services, analytics tools, maps, or videos). To make these services available, it may be necessary for your device’s IP address to be transmitted to the respective third-party provider. Wherever possible, we use privacy-friendly configurations that minimize data transfer. However, we have no influence on whether the IP address may be stored.
The Third-Party Providers are listed below
Sending Email Newsletters
Our website uses the service provider BREVO to send email newsletters. Your voluntarily provided personal data will be shared with this service provider so that the email newsletters you have requested can be sent to you.
Double Opt-In Procedure
We use the double opt-in procedure for registration. This means we will only send you newsletters after you have confirmed your registration following submission of your email address via an email sent by us containing a confirmation link.
The registration and confirmation are logged. This is to ensure that only you yourself can register as a user of the provided email address with the newsletter service. Your confirmation must be made promptly after we send the email, otherwise your registration and email address will be deleted from the service provider’s database. Until you confirm, our newsletter service will not accept any further registrations under this email address.
Unsubscribe from Newsletter
You can unsubscribe from a newsletter with us at any time. To do so, you can either send us an email or cancel via a link at the end of the newsletter.
Display of YouTube Videos
We have embedded videos from the provider YouTube on our website (YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc. located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We have embedded our videos in so-called “enhanced privacy mode” to provide you with a privacy-friendly viewing experience.
When you play the videos, a connection to a YouTube server is established. This transmits to YouTube which of our web pages you have visited. If you are logged in as a member of YouTube at the time, YouTube assigns this information to your personal user account. When using the service, such as clicking the start button of a video, this information is also assigned to your user account.
You can prevent this assignment by logging out of your YouTube user account as well as other user accounts of YouTube LLC and Google Inc. before using our website and deleting the corresponding cookies from these companies.
For more information on data processing and privacy notices by YouTube, please visit: www.google.de/intl/de/policies/privacy/.
Links to Other Websites
We have embedded various links to other websites. When you click on these links, the aforementioned information is transmitted to the operator of the other website. This privacy policy does not govern the collection, sharing, or handling of personal data by third parties. Please review the privacy policy of the respective responsible party.
Social Media
No social media plugins are set, but rather so-called social bookmarks (these are embedded as links to the corresponding services. After clicking on the embedded graphic, the user is redirected to the page of the respective provider). Additionally, there is the possibility that in the case of redirecting a website via the “Share this content” button, the corresponding website becomes visible on Twitter, Facebook, LinkedIn, etc. and is shown there as an activity in the user’s respective profile.
Cookie Console
To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at (https://devowl.io/de/rcb/datenverarbeitung/).
The legal bases for the processing of personal data in this context are Art. 6(1)(c) GDPR and Art. 6(1)(f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obligated to provide the personal data. If you do not provide the personal data, we cannot manage your consents.
Use of the seminar management platform provided by plus-IT GmbH
Our company uses the cloud platform simplyOrg, which is provided by the service provider plus-IT GmbH, to organize and hold events. The personal data you voluntarily provide when registering and booking events via our booking portal will be passed on to this service provider. By registering or booking an event, you consent to the following data being passed on to the service provider:
- Browser information and IP addresses
- User data (login details and user roles) such as title, first and last name, address information, and communication data
- Information about training participants: contact information, performance and qualification information, insofar as this has been released by the client for training purposes
- Information about trainers: contact information, performance and qualification information, insofar as this has been released by the client for training purposes
- Communication data
- Log data within the scope of monitoring.
The processing of personal data is based on Art. 6 (1) (a) GDPR. We use the double opt-in procedure for registration. This means that the registration and creation of your customer account on our cloud platform will only take place once you have confirmed your registration by clicking on a link in an email sent by us after you have provided your email address. The registration and confirmation are logged in accordance with data protection requirements. You can have your customer account on our cloud platform deleted at any time. To do so, please send us an email.
Data Security
Unfortunately, data transmission over the internet is never completely secure, so we cannot guarantee the security of data transmitted to our website. We protect our site and IT systems with appropriate technical and organizational measures to ensure availability, integrity, and confidentiality. Your personal data is transmitted in encrypted form. You can recognize a secure connection by “https://” and the padlock symbol in your browser. Clicking the lock provides SSL certificate details.
Revocation and Access Rights
Every data subject has the right of access (Art. 15 GDPR). If inaccurate personal data is processed, you may request correction (Art. 16 GDPR). If the legal requirements are met, you may request deletion or restriction as well as revocation of processing (Art. 17, 18 and 21 GDPR), and where applicable, exercise your right to data portability (Art. 20 GDPR). The right to data portability applies only to data processed based on consent or a contract and through automated means.
If processing is based on Art. 6(1)(f) GDPR (our legitimate interest), you may revoke at any time.
If you exercise your rights as described above, IHK-Exportakademie GmbH will check whether the legal requirements for this have been met. You can revoke your consent to the processing of personal data at any time with future effect. You also have the right to lodge a complaint with the State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg. If you have any questions about the collection and use of your data, or if you wish to request information or revoke your consent, please contact: IHK-Exportakademie GmbH, Managing Director Mr. Tassilo Zywietz, Jägerstr. 30, 70174 Stuttgart, email: tassilo.zywietz@ihk-exportakademie.de, telephone: +49 (0)711/2005-1231.
The Federal Commissioner for Data Protection and Freedom of Information
Graurheindorfer Str. 153
53117 Bonn, Germany
Phone: +49(0)228 997799-0
Email: poststelle@bfdi.bund.de
De-Mail: poststelle@bfdi.de-mail.de
Changes to this privacy policy
We reserve the right to change this privacy policy at any time with future effect. The current version is available on our website. Please visit our website regularly to find out about the applicable data protection regulations.
