Revocation policy for consumers

If you are a consumer, you have the right to revocation in addition to our general terms and conditions. In the event of any inconsistency or discrepancy between the English and German versions of our General Terms and Conditions, the German version shall prevail.

Right of Revocation

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of revocation, you must inform us (IHK-Exportakademie GmbH, Jägerstraße 30, 70174 Stuttgart, Germany, telephone 0711 2005-0) of your decision to revoke this contract.

To exercise your right of revocation, you must inform us (IHK-Exportakademie GmbH, Jägerstraße 30, 70174 Stuttgart, phone 0711 2005-1518, email info@ihk-exportakademie.de) of your decision to revoke this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample revocation form for this purpose, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of your exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If you have requested that the services should commence during the revocation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of revocation with regard to this contract, compared to the total scope of the services provided for in the contract.

Sample revocation form

(If you wish to revoke from the contract, please fill out this form and send it back.)

  • To IHK-Exportakademie GmbH, Jägerstraße 30, 70174 Stuttgart, info@ihk-exportakademie.de
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer
  • Address of the consumer
  • Signature of the consumer (only for paper notifications)
  • Date

(*) Delete as applicable.